Refund policy

Return & Refund Policy

30-Day Return Window We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Start a Return Email us at hello@greenhearthshoppe.com with your order number and reason for return. We'll coordinate with our supplier partner to issue a return label — you won't need to track down a return address yourself.

Return Shipping Return labels are provided by our fulfillment partners at no cost to you. Once your return is approved, you'll receive a prepaid label by email within 2 business days.

Refunds Once your return is received and inspected by our supplier, your refund will be processed automatically to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Partial Returns If your order contained multiple items and only some are accepted for return, we'll refund you for the accepted items. You'll hear from us if any item can't be returned.

Non-Returnable Items For hygiene and sustainability reasons, the following cannot be returned once opened: reusable cloth items that have been washed or used (e.g., reusable paper towels). Please reach out if you received a damaged or defective item — we'll make it right regardless.

Damaged or Defective Items If your item arrived damaged or defective, contact us within 7 days of delivery with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.

Order Cancellations Orders can be canceled before they are fulfilled. Once an order has shipped, it cannot be canceled — please use the return process instead.

Questions? Reach us at hello@greenhearthshoppe.com — we're happy to help.